©2019 by Dove & Olive Mercantile.

Dove & Olive Mercantile – General Terms and Conditions of Sale

These are the General Terms and Conditions of Sale of Dove and Olive Mercantile, LLC (“Dove & Olive Mercantile” and these General Terms and Conditions of Sale: the “Conditions”. These Conditions will apply to all orders placed by you with Dove & Olive Mercantile via its webstore (www.doveandoliveraleigh.com) or otherwise outside a physical store. By placing an order, you agree to the applicability of these Conditions to the contract entered into between you and Dove & Olive Mercantile.

 

These Conditions explain the rights and obligations of the parties which apply to your order of products via the webstore of Dove & Olive Mercantile. For this reason, it is important for you to take the time to read these Conditions carefully. Dove & Olive Mercantile recommends you to store these Conditions on your computer and/or print them out and keep them so that you can refer to them later.

 

THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US; PLEASE READ IT CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE (doveandoliveraleigh.com). BY ACCESSING OR USING THIS SITE OR ANY OF OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT.  YOU ARE NOT AUTHORIZED TO USE THIS SITE OR ANY OF OUR SERVICES IF YOU DO NOT AGREE WITH THIS AGREEMENT.When using this particular Site, www.doveandoliveraleigh.com, or any related sites, you also are subject to other posted guidelines or rules applicable to certain activities and services on our Site, (collectively, “Official Rules”) and any additional terms and conditions(“Additional Terms”). All such Official Rules and Additional Terms are incorporated as part of this Agreement by reference and you agree to them by using this Site. If there is a conflict between the Official Rules or Additional Terms and this Agreement, the Official Rules or Additional Terms shall govern only in matters directly related to the conflict, unless stated otherwise.

 

  1. Information about Dove & Olive Mercantile

    1. Dove & Olive Mercantile is a limited liability company and is incorporated in the United States. The complete contact details of Dove & Olive Mercantile can be found below:

 

Phone: (984) 664-0222 (Monday through Friday 10:00 a.m. - 4:00 p.m.)

E-mail: info@doveandoliveraleigh.com

 

Tax identification number: 83-2463040

 

  1. Trademarks

    1. Certain marks, including but not limited to, Dove & Olive Mercantile, Dove & Olive, D&O, and other marks indicated on our site are trademarks and/or registered trademarks owned exclusively by Dove & Olive Mercantile. The use of these or similar trademarks and trade dress is prohibited if used in connection with the sale of any product that is not sourced or sold by Dove & Olive Mercantile. Likewise, any use of the exclusive trademarks in any manner that seeks to disparage or discredit Dove & Olive Mercantile, or in any manner that may cause confusion among our customers, is similarly prohibited.

 

  1. Copyright

    1. All content on this website is the exclusive property of Dove & Olive Mercantile, or is used with express permission of rights holders. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

 

  1. License & site access

    1. Dove & Olive Mercantile grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), or modify any material, or any portion thereof, without the express written consent of Dove & Olive Mercantile. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Dove & Olive Mercantile. You are prohibited from using meta tags or any other hidden text utilizing Dove & Olive Mercantile's name or trademarks without the express written consent of Dove & Olive Mercantile. Any unauthorized use of this website voids the limited license granted by Dove & Olive Mercantile.

 

  1. Your details

    1. In order to facilitate the smooth execution of the contract by Dove & Olive Mercantile, it is important that you correctly and completely provide your contact details, such as your name, your e-mail address and shipping address in accordance with the instructions. You are responsible for the correctness of the details provided by you. You will find the complete contact details of Dove & Olive Mercantile under Article 1 of these Conditions.

    2. Dove & Olive Mercantile will use the details supplied by you only in the manner as indicated in the privacy statement, which you may refer to on its website.

 

  1. Offer and contract

    1. When you place an order via the webstore of Dove & Olive Mercantile, you will enter into a contract with Dove & Olive Mercantile. The contract is created as soon as Dove & Olive Mercantile has sent a confirmation to the e-mail address provided by you.

    2. A contract as a result of an offer which is an obvious mistake and/or error, such as an unusually low price is not binding for Dove & Olive Mercantile. Please contact Dove & Olive Mercantile if you doubt the validity of an offer.

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  1. Price and payment

    1. The price quoted in the webstore at the moment of placing an order is the total price including all taxes and, if applicable, shipping costs. You may pay for your order in the way indicated in the webstore of Dove & Olive Mercantile.

    2. From time to time, Dove & Olive Mercantile offers its clients special offers and discount codes to be used in conjunction with this webstore. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page — www.doveandoliveraleigh.com — or announced via other means of communication in conjunction with the promotion of the Dove & Olive Mercantile product collection, including radio and TV broadcasts, internet forums and various online websites. We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Dove & Olive Mercantile, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

 

  1. Order processing and shipment

    1. Dove & Olive Mercantile will make every effort to process and deliver your order as well and as quickly as possible after receiving full payment.

    2. Orders are delivered to the shipping address indicated by you and via the means of delivery chosen by you. The delivery period as shown on the website is an indication. External factors, such as internal availability as well as the payment and means of transport chosen by you, may affect the delivery period.

    3. If you have an order delivered outside the United States, it is possible that the country in question will charge additional levies such as import tax. Dove & Olive Mercantile has no influence or control over such levies and will therefore not be able to inform you thereof. Before placing such an order, you must check yourself whether the items ordered by you can be exported to or imported in the country in question and what the cost is thereof.

    4. Title to the products ordered by you is transferred to you at the moment of receipt of full payment by Dove & Olive Mercantile. In the event that a product is back-ordered or discontinued, delivery of that product may be delayed or cancelled. In the case of undue delay or cancellation Dove & Olive Mercantile may at its sole discretion, without breaching its obligations herein, refund the purchase price of the item in lieu of sending product.

    5. Dove & Olive Mercantile takes great care to ensure that its products are shipped correctly and completely. Should you unexpectedly receive incomplete or damaged products, please contact Dove & Olive Mercantile immediately.

 

  1. Quality and Information Accuracy

    1. Dove & Olive Mercantile makes every effort to show its products on its website as precisely and completely as possible. However, it is in the nature of the offered products that there might be differences (such as, but not limited to, color differences) between the picture of the products on the website and the product delivered to you. Should you believe that the delivered product is not the same as the product shown on the website, you may use your return right as described in Article 11  of these Conditions.

    2. Dove and Olive Mercantile makes every effort to ensure that the products from the selection of Dove & Olive Mercantile meet Dove & Olive Mercantile’s quality standards . However, we expressly point out that these products have been designed from the point of view of their aesthetics and not with a view to their optimum life span, practical usefulness or ease of use.

    3. The products offered in the webstore, such as garments and accessories are by nature subject to wear and tear. The life span of a product is also dependent on the material from which it is made, the frequency of use and the level of care. The products of Dove & Olive Mercantile are made from the materials indicated in the webstore. For an optimum life span and for maintaining quality, it is important that you observe any washing or use instructions.

    4. Dove & Olive Mercantile will use reasonable efforts to include accurate and current information on the webstore, but there may be occasions when information on the Site contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and other matters. Dove & Olive Mercantile reserves the right to correct any errors and to update webstore information at any time (including after you have submitted your order). We apologize for any inconvenience this may cause you.

 

  1. Third Party Companies and Products

    1. Mention of third-party products, companies and websites on the webstore is for informational purposes only and constitutes neither an endorsement nor a recommendation. Dove & Olive Mercantile does not assume any responsibility with regard to the selection, performance or use of these products or vendors. Dove & Olive Mercantile provides this only as a convenience to our users. All third party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor.

    2. This Site may contain links to other websites that are not owned or operated by Dove & Olive Mercantile, LLC and are separate and independent from our Site(s). Visiting such other websites is at your own risk. We are not responsible for, and cannot guarantee, the availability or operation of these links, nor are we responsible for the business practices, performance or quality of any products, services, content or other materials made available on or offered through the linked websites. A link to another website does not constitute our endorsement of that website, nor of any product, service, content or other material offered on that Site.

    3. Your wireless provider may charge for use of your mobile device, including premium or standard fees for sending and receiving text messages or data transmissions. In order to participate in our features and Services, if any, your wireless provider may require you to subscribe to additional services, which may require additional fees. These fees are not charged by us, and you should contact your wireless provider before you sign up for any feature or Service to determine what fees, if any, will be charged.


 

  1. Return right

    1. If for any reason you are not satisfied with the product you ordered, you may return the product within 30 days of the original date the order was delivered to you.

    2. A full refund will be honored within 30 days of the order delivery. Items must be returned in their original packaging, without wear or damage, along with the original packing slip. Refunds are issued to the original form of payment and usually take 3-5 business days to process.

    3. You are responsible for paying the direct costs of the return shipment of the product to Dove & Olive Mercantile.

    4. If a product, through your actions, has been damaged,  washed, had labels removed, has been rendered incomplete or shows signs of use, you are responsible for the decrease of value to  the product caused by you. Dove & Olive Mercantile will deduct this decrease of value from the amount to be refunded to you.

    5. The  return  right as set forth herein does not apply to products that are not suitable to be sent back for purposes of health protection or hygiene and whose seal has been broken after delivery.

 

  1. Modifications to these Conditions

    1. If Dove & Olive Mercantile decides to modify these Conditions, it will post the modified Conditions on its website. You are advised to check on a regular basis whether the Conditions have been modified. These Conditions were last modified on February 4, 2019. By continuing to use this Site or any Service after we post any such modifications, you have accepted this Agreement as modified. We may change, restrict access to, suspend or discontinue this Site or related sites, or any portion of this Site or related sites, at any time.

 

  1. Disputes

    1. Dove & Olive Mercantile strives to deliver only the highest possible quality in regards its products and services. However, should you unexpectedly have any complaints, you may send them by phone or e-mail to:

 

Phone: (984) 664-0222 (Monday through Friday 10:00 a.m. - 4:00 p.m.)

E-mail: info@doveandoliveraleigh.com

 

  1. If you have gone through the complaint procedure but you wish to submit your complaint to anotherauthority , you may do so by submitting it to the Disputes Committee via the Onlie Dispute Resolution Platform: https://www.usa.gov/consumer-complaints.

 

  1. Limitation of liability

    1. This site is provided by Dove & Olive Mercantile on an "as-is" and "as available" basis. Dove & Olive Mercantile makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.doveandoliveraleigh.com and/or related sites is at your own risk. Dove & Olive Mercantile cannot warrant that its sites, servers, or email communications affiliated with the use of this website, are free from viruses. Taylor Stitch Inc. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

    2. LIMITATIONS ON OUR LIABILITY: UNDER NO CIRCUMSTANCES WILL  THE DOVE & OLIVE MERCANTILE, LLC ENTITIES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES, OTHER THAN DIRECT DAMAGES, ARISING OUT OF YOUR USE OF THIS SITE OR ANY PRODUCT OR SERVICE LINKED TO, FROM OR ADVERTISED OR PROMOTED ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES OF ANY KIND (INCLUDING LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR LOSS OF DATA), EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE LIABILITY, IF ANY, OF THE DOVE & OLIVE MERCANTILE , LLC ENTITIES ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THIS SITE WILL NOT EXCEED THE AMOUNT YOU PAID, IF ANY, FOR ANY PRODUCT YOU PURCHASED ON THIS SITE OR A RELATED SITE. CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

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  1. Applicable law

    1. By visiting www.doveandoliveraleigh.com, you agree that the laws of the state of North Carolina, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Dove & Olive Mercantile.

 

  1. Entire Agreement

    1. Unless otherwise specified, these Conditions constitute the entire agreement between you and Dove & Olive Mercantile. If any part of these Conditions is held illegal or unenforceable, the remainder of the Conditions shall be unaffected and shall continue to be fully valid, binding, and enforceable. The failure of Dove & Olive Mercantile to act with respect to a breach by you or others does not waive Dove & Olive Mercantile’s right to act with respect to subsequent or similar breaches. Dove & Olive Mercantile’s failure to exercise or enforce any right or provision of these Conditions shall not constitute a waiver of such right or provision.